Shipping policy

Shipping Policy

Last Updated: July 31, 2026

Thank you for shopping with EKART CHOICE. This Shipping Policy explains how we process and deliver your orders.

Shipping Locations

EKART CHOICE currently ships within India only.

At this time, we do not offer international shipping.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

If there is a delay in processing your order, we will notify you via email or phone.

Shipping Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days

  • Other Cities and Towns: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on your location and courier availability.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, EKART CHOICE may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number and courier details, where available.

You can use the tracking number to monitor the delivery status of your order.

Delivery Delays

While we strive to deliver your order within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier service disruptions

  • Government restrictions

  • High order volumes

  • Other unforeseen circumstances beyond our control

EKART CHOICE is not responsible for delays caused by courier partners or events outside our reasonable control.

Incorrect Shipping Information

Please ensure that your shipping address, phone number, and other delivery information are accurate when placing your order.

EKART CHOICE is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Damaged or Lost Packages

If your order arrives damaged, defective, or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

Email us at ekartchoice@ekartchoice.com with:

  • Your order number

  • Photos of the damaged package or product (if applicable)

  • A brief description of the issue

We will investigate the matter with the courier partner and work toward a suitable resolution.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for selected products and eligible delivery locations.

EKART CHOICE reserves the right to enable or disable COD for certain products, locations, or orders at its discretion.

Failed Delivery Attempts

Our courier partners may attempt delivery multiple times. If delivery cannot be completed due to customer unavailability or an incorrect address, the package may be returned to us.

Additional shipping charges may apply for re-dispatch, where applicable.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

EKART CHOICE
MELMURI P.O
Malappuram, Kerala – 676517
India

Email: ekartchoice@ekartchoice.com

Phone: 

Website: https://ekartchoice.com