Return & Refund Policy

Last Updated: July 31, 2026

Thank you for shopping at EKART CHOICE.

If you are not completely satisfied with your purchase, we're here to help.

Returns

We have a 05-day return policy, which means you have 05 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unworn or unused

• With original tags attached (if applicable)

• In its original packaging

• Accompanied by the receipt or proof of purchase

To initiate a return, please contact us at ekartchoice@ekartchoice.com.

If your return request is approved, we will send you a free prepaid return shipping label, along with instructions on how and where to send your package.

Return Address:

EKART CHOICE
MELMURI P.O
Malappuram, Kerala – 676517
India

Please do not send any items back without contacting us first. Unauthorized returns may not be accepted.

Free Return Shipping

We offer free return shipping on eligible returns approved by our customer support team.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, contact us immediately at ekartchoice@ekartchoice.com with your order number and clear photos of the issue. We will review your request and work to resolve the issue as quickly as possible.

Non-Returnable Items

Certain products are not eligible for return due to their nature. These may include, but are not limited to:

• Perishable goods

• Personalized or custom-made products

• Personal care and hygiene products

• Products that have been used, damaged by the customer, or are not in their original condition

• Hazardous materials, flammable liquids, or gases

• Any other product specifically marked as non-returnable on the product page

As we sell a wide variety of products, return eligibility may vary depending on the product category. Please refer to the individual product description or contact us before placing your order if you have any questions.

Additionally, sale items, clearance items, gift cards, and promotional products are not eligible for return or refund, unless they arrive damaged or defective.

Exchanges

At this time, EKART CHOICE does not offer product exchanges.

If you wish to purchase a different item, please place a new order after your return has been approved and processed.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the product must be unused, in its original condition and packaging, with tags attached, and accompanied by proof of purchase.

Refunds

Once we receive your returned item, our team will inspect it within 2–5 business days.

After the inspection, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund.

For Cash on Delivery (COD) orders, refunds will be processed using an appropriate method, such as bank transfer, UPI, or another mutually agreed refund option.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at ekartchoice@ekartchoice.com.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: ekartchoice@ekartchoice.com

Website: https://ekartchoice.com